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Papermart Australia|FAQ

What is thermal paper and how does it work?

Thermal paper is paper coated with colour forming elements to produce an image when heat is transferred. This heat is transferred from the thermal print head that is contained in the compact thermal printer. A thermal print head consists of a multitude of miniature heating elements distributed along its printing width. It is commonly used to produce receipts in Point Of Sale (POS) printers, ATMs, cash registers and EFTPOS terminals.

Why choose premium quality thermal paper rolls?

Premium quality thermal paper rolls produces superior prints due to it's high level of resistance to heat, producing high quality prints through the thermal process. As a general guide, the higher the heat resistance, the higher the sensitivity and the higher the quality of the thermal prints.

What is thickness of the thermal paper rolls?

Thermal paper rolls comes in a range of thickness from 50GSM to 80GSM. Our thermal paper rolls are manufactured in 55GSM paper. In general, the thinner the paper, the longer the length of the thermal paper roll.

How do know what size paper roll is suitable for printer?

The size of paper roll is usually specified in the technical manual of the printer. However if the technical manual is not available, you can use the following steps to measure the paper roll you're currently using to determine the size of paper roll suitable for the printer.

How much is the shipping cost?

Our prices includes delivery to Sydney, ACT, Melbourne, Adelaide, Brisbane, Perth and Melbourne Metropolitan and CBD areas. For all other areas, PLEASE CONTACT US to confirm delivery charge before purchase.

How do I pay for my order?

Payments can be made through the checkout process via Paypal or Direct Deposit.

When we I receive my order?

All orders are delivered via courier to a business or residential address and a signature is required upon delivery. Please allow for up to 5 business days for delivery of goods from date of payment of clearance.

How do I store my thermal paper?

Thermal paper should be stored:

- In a cool dark place

- Away from areas with high exposure to heat

- Away from direct sunlight

- Away from liquids and fluids

Whats is you refund policy?

Please choose carefully.

We do not normally give refunds if you:

- simply change your mind, or

- make a wrong decision.

You can choose between a refund, exchange or credit where goods:

- are faulty

- have been wrongly described

- are different from a sample shown to you, or

- do not do what they are supposed to.

Goods to be exchanged or refunded must be returned within 2 weeks from the receipt of goods, provided they have not been used and are returned in the same condition they were dispatched. Postage & handling charges for the return/exchange of items will be borned by the customer.

Please retain your receipt as proof of purchase.


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80x80mm POS Thermal Paper Rolls


57x40mm EFTPOS Paper Rolls